Frequently asked questions
Answers to the things people ask us most. If yours is not here, get in touch.
For job seekers
Do I need an account to apply for a job?
No. You can apply to any vacancy on the site without registering. You fill in the form, attach your CV, and it goes straight to the employer.
What happens to my CV after I apply?
It goes to the employer who posted the vacancy, and it sits in your application record here so they can review it. We delete applications and the CVs attached to them automatically once the retention period has passed after the vacancy closes. You can ask us to delete yours sooner at any time using the "manage my data" link in the footer.
The employer has not replied. Can you chase them?
We are not able to. We pass your application on, but the hiring decision and any communication about it sits entirely with the employer. Not every employer replies to every applicant, which is frustrating but common everywhere.
How do I stop the job alert emails?
Every alert email has an unsubscribe link at the bottom. One click, no sign-in, no confirmation page.
Why do some listings not show a salary?
Some employers choose not to publish one. We encourage them to, because listings with a salary consistently attract more applications, but it is their decision.
For employers
How much does it cost to post a vacancy?
See our pricing page for the current packages. You can buy a single vacancy or a pack of credits to use through the year. All prices are shown excluding VAT.
How long does a vacancy stay live?
The standard listing runs for 30 days. You can extend it at any point, and you can mark it as filled early if you find someone.
How long are vacancy credits valid?
Credits are valid for 12 months from the date you buy them. We will email you 30 days and 7 days before any expire.
Where do applications go?
Into your dashboard inbox, and by email to every address you nominate on the listing. The dashboard copy is the complete record — email is a convenience.
Can several colleagues use the same account?
Yes. Invite them from the Team screen and give each person a role: recruiters can manage vacancies and applications, viewers can only read, and administrators can also handle billing.
Do you offer anything for NGOs?
Yes. Registered voluntary organisations can post one vacancy a month at no cost. Contact us and we will set it up.
Can I get an invoice for my accounts?
A VAT invoice is generated automatically for every payment and emailed to you. All of them are downloadable from your billing area at any time.